General Terms and Conditions

Article 1 – Definitions

In these Terms and Conditions, the following definitions apply:

• Right of Withdrawal: The period during which the consumer may withdraw from the purchase.

• Consumer: A natural person who is not acting in the course of a business and who enters into a distance contract with the company.

• Ongoing Agreement: A distance contract for a series of products or services delivered over time.

• Trader: The natural or legal person offering products or services to consumers at a distance.

• Distance Contract: A contract concluded between the trader and the consumer via distance communication.

• Cooling-Off Period: The period during which the consumer may exercise the right of withdrawal.

• CESOP: The Central Electronic System of Payment information, introduced by the EU to monitor payment service providers.

Article 2 – Applicability

These Terms and Conditions apply to all offers made by the company and to all distance contracts concluded. The terms are made available electronically before the contract is concluded.

Article 3 – The Offer

All offers are non-binding, and the company reserves the right to make changes.
The offer clearly states the total costs, including shipping, customs duties, and any applicable fees.

Article 4 – The Agreement

An agreement is concluded when the consumer accepts the offer and meets the stated conditions. The company will promptly confirm the agreement by email.

Article 5 – Right of Withdrawal

The consumer has the right to withdraw from the agreement within 14 days after receiving the goods, without stating any reason.
Return shipping costs are borne by the consumer.

Article 6 – Costs in Case of Withdrawal

The company will refund the payment within 14 days after receiving the returned goods in original condition.

Article 7 – Customs, Import Duties, and VAT Liability

8.1 All goods are shipped under Delivered Duty Unpaid (DDU) terms. The customer is responsible for customs duties, VAT, and other charges.
8.2 The customer bears all costs related to customs clearance, inspection, or other local charges.
8.3 The company is not the importer of record and is not liable for delays, seizures, or penalties.
8.4 The customer must ensure that the product can be legally imported.
8.5 The customer indemnifies the company against all financial claims, penalties, or charges from customs authorities.
8.6 Customers are encouraged to contact local customs authorities before ordering.

Article 8 – CESOP Compliance

From 2024, payment service providers register transactions in CESOP. The company complies with these rules.

Article 9 – Conformity and Warranty

The company ensures that products comply with the agreement and legal requirements. Defects must be reported in writing within 14 days. Products must be returned in original packaging and condition.

Article 10 – Delivery

Delivery takes place within 30 days unless otherwise agreed. In case of delays, the consumer will be informed within 14 days.
Orders are shipped under terms where the customer is responsible for customs clearance.
Failure to meet import obligations does not grant the right to cancellation or refund.

Article 11 – Complaints

Complaints must be submitted in writing within 7 days after the defect is discovered. The company will respond within 14 days.

Article 12 – Disputes

These terms are governed by Danish/Dutch law (choose one). Disputes will be resolved amicably where possible. If not, they will be decided by the competent court.

Article 13 – The Offer

If an offer has a limited validity period or is subject to conditions, this will be explicitly stated. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer.
If Maison Lioré uses images, these are a true representation of the products, services and/or digital content offered. Obvious errors or mistakes in the offer are not binding on Maison Lioré. Every offer contains sufficient information so it is clear to the consumer what their rights and obligations are when accepting the offer.

Article 14 – Consumer Obligations During the Cooling-Off Period

During the cooling-off period, the consumer must handle the product and packaging with care. The consumer may only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The principle is that the consumer may only handle and inspect the product as they would be allowed to do in a store.
The consumer is only liable for any reduction in value resulting from handling beyond what is permitted in paragraph 1. The consumer is not liable for any reduction in value if Maison Lioré has not provided all legally required information about the right of withdrawal before the contract was concluded or at the time of conclusion.

Article 15 – Company Identity

Company name: Ecomgev
KvK: 92347665
VAT: NL004951637B50
Customer service email: info@maisonliore.uk

Article 16 – Exercising the Right of Withdrawal and Related Costs

If the consumer exercises the right of withdrawal, they must notify Maison Lioré within the cooling-off period using the standard withdrawal form or in another unambiguous way. As soon as possible, but no later than 30 days after the day following the notification referred to in paragraph 1, the consumer must return the product or hand it over to (an authorised representative of) Maison Lioré. This is not required if Maison Lioré has offered to collect the product.
The consumer has met the return deadline if the product is returned before the cooling-off period has expired. The consumer must return the product with all supplied accessories, if reasonably possible, in its original condition and packaging, and in accordance with reasonable and clear instructions from Maison Lioré.
The risk and burden of proof for correct and timely exercise of the right of withdrawal lies with the consumer. The consumer bears the direct costs of returning the product. If Maison Lioré has not informed the consumer that they must bear these costs, or if Maison Lioré states that it will bear the costs, the consumer does not have to pay the return shipping costs.

The consumer bears no costs for the full or partial delivery of digital content not supplied on a tangible medium if:

• the consumer has not expressly consented to the performance of the agreement starting before the end of the cooling-off period;

• the consumer has not acknowledged losing the right of withdrawal by giving consent; or

• Maison Lioré has failed to confirm this statement from the consumer.

If the consumer exercises the right of withdrawal, all supplementary agreements are automatically terminated.

Article 17 – Price

During the period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
Notwithstanding the previous paragraph, Maison Lioré may offer products or services whose prices are subject to fluctuations in the financial market beyond Maison Lioré’s control, at variable prices. This link to fluctuations and the fact that any prices mentioned may be indicative will be stated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions. Price increases after 3 months after the conclusion of the agreement are only permitted if Maison Lioré has concluded the agreement and:

• they are the result of legal regulations or provisions; or

• the consumer is authorised to terminate the agreement with effect from the day the price increase takes effect.